Challenge:

Pool Rush was plagued by quality assurance issues, especially in multiplayer matches where bugs and glitches led to unfair losses, detracting from the fairness and competitive integrity of the game. These problems not only frustrated players but also risked damaging the game’s reputation and player base in the highly competitive online multiplayer genre. 

Our Solution:

To address these critical issues, Xpress Gaming revamped its quality assurance (QA) processes. This involved the introduction of an automated testing framework designed to catch bugs early in the development cycle. Additionally, the company leveraged its passionate player community by launching a beta testing program, inviting players to test new updates before they were rolled out widely. This approach allowed for real-world testing conditions and provided valuable feedback from the most active and engaged players. 

Result:

The new QA processes and community-driven beta testing significantly improved the stability and fairness of the game. Bugs and glitches were addressed more efficiently, leading to a noticeable decrease in unfair match outcomes and a boost in player satisfaction. The engagement of the community in the game’s development process also fostered a stronger bond between the players and the developers, enhancing the game’s reputation and leading to positive word-of-mouth promotion. 

Key Takeaways:

A robust QA process, complemented by community engagement through beta testing, is essential for identifying and fixing issues in online multiplayer games, ensuring a fair and enjoyable competitive experience.